Aus Frust nerve ich mittlerweile täglich das Borderlinx Chat Team.
Entweder steht irgendwann mal mein Name in rot bei denen auf der Liste und ich kann mir mein Iphone in die Haare schmieren, oder irgendwann sind die so genervt, dass einer von denen selbst das Teil raussucht
Hier meine neueste Konversation.
Ps. Mein Iphone liegt shcon seit Freitag bei denen rum und ist noch nichtmal gescannt:
Vivian: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
Vivian: Hi
Vivian: Please ask
XXX: Hello, one of your staff member told me, that there will be a status update today
XXX: my order arrived on friday at borderlinx and until now, in the status i could just see no goods are awaiting shipping
Vivian: XXX you have to wait for some more time
Vivian: Hub team will update shipment in your account
XXX: what does some more time mean ?
XXX: one day, one week ?
Vivian: We cannot commit any time line as we do not want to set any incorrect expectation. We have allocated more people to process your orders, our team is working extra to clear the backlog. We hope to get this settled at the earliest.
XXX: there are a lot of people, where status has changed, which have ordered later than me, first of all, i just would like to know, if the iphone is in your hands. i just have a confirmation of apple that it has arrived at borderlinx, but no confirmation from borderlinx
Vivian: Hub team will update shipment in your account
Vivian: There are many shipments pending of which needs to be update in customer account
XXX: i just had no chance to order shipment, because there isnt anything, that i could pay shipment for :-) Sorry, i am one of thousands of frustrated people, but until now, i am waiting more than a month, please be patient with me :-)
Vivian: Okay
XXX: so we have just to wait, and you can give us just standard answers, am i right ?
Vivian: Yes you have to wait for our Email
Vivian: Hub team will update your shipment
XXX: thanks
Im übrigen finde ich es witzig, dass die Dame mirt bestätigt, dass sie nur Standard-Antworten geben kann , hehe