08.01.2013, 19:37
Den Downgrade hast Du hinbekommen, ja? BB 05.13.04 ist installiert?
Zitat:Ruth
Hi Maximilian, how may I help you?
Ruth
Hi Maximilian, I understand that you are enquiring about iphone unlocking?
Maximilian
hi, i am from germany. i have an iphone. it is unlocked from telstra i can nocht call the hotline to unlock it...
Ruth
Let me help you with that.
Maximilian
thank you
Ruth
You're welcome.
Ruth
May I have your mobile number and date of birth so I can check on your account?
Maximilian
i dont have an account i bouth the iphone last week in germany
Ruth
I see, may I have the imei number instead?
Maximilian
imei...
Maximilian
that´s the imei numer
Ruth
Thanks.
Ruth
Currently checking on it.
Ruth
It shows that the the imei number you gave is active with another customer's name.
Maximilian
ok is that an problem ? is the iphone stolen? or what do you mean ?
Ruth
For security reasons, we can only unlock if it's with the same customer's account.
Ruth
You may need to go back to where you have purchased it and request them to contact us for the unlocking.
Maximilian
oh i think he isn´t knowing that he buy it from a friend one year a go.
Ruth
I apologise for this but I'm unable to unlock it.
Maximilian
thats bad. i can never use it .
Ruth
You would need to contact the person to whom you have bought it and assist you with the unlocking request.
Ruth
Unfortunately as I haven?t received a response in the past 5 minutes I am going to have to end our chat.
Ruth
Please feel free to chat with us again.
Ruth
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