Leute es ist mir klar das das nicht ganz sauber ist, aber sonst seht ihr euer geld nicht!
Wer Recht hat bekommt es auch nicht immer Automatisch versteht ihr das nicht. Hier mal heute ein netter Auszug im Livechat. Leute das Geld seht ihr nicht handelt!
Please wait while we connect you to a customer service specialist. You are currently number 1 in Queue. Your expected wait time is 0 minutes and 4 seconds
Welcome to Borderlinx. This is 'Shane'. How may I help you today?
Shane: Welcome to Borderlinx. Thanks for your enquiry. Please allow me a moment while I read your query/question.
Shane: Hello
Hans Maier: hi
Shane: Please explain your question.
Hans Maier: i have a refund process LTK15706711859X
Your Issue ID for this chat is LTK15706711859X
Hans Maier: i send the mail with invoice
Hans Maier: is it complete?
Shane: Please wait while I check that for you.
Shane: The "invoice" is not available in the email.
Hans Maier: a com on
Hans Maier: yesterday you said there is no mail now ther is no invoice
Hans Maier: are you kidding me?!
Hans Maier: i send the mail right now
Shane: You are requested to check your email "sent items" to confirm if the invoice was attached or not.
Hans Maier: check it please
Hans Maier: that its comlete arived
Shane: You are requested to check your email "sent items" to confirm if the invoice was attached or not.
Hans Maier: yes it is
Hans Maier: its not the first mail that i write...
Hans Maier: there is a zip file attached
Hans Maier: and a pdf
Hans Maier: it the 3rd mail to the refund
Hans Maier: so is the mail arrived?
Shane: Please trust me that there is no attachment in your email. The problem must be due to the zip file, as it is not accepted by the system.
Hans Maier: subject is LTK15706711859X
Hans Maier: i send it right now
Hans Maier: aha
Hans Maier: what is it accept?!
Hans Maier: no zip file...
Shane: The email available in this ticket is said to be received more than 12 hours before.
Shane: The contents of the email are as follows:
Shane: Dear Sir or Madame,
Shane: its the secound mail, i contact the chat and they say me thats no email receive you. So this is the secound one...
Shane: i attached the invoice. Thank you for the exeption. Refund via Bank Transfer please. The Value are 599 GBP.
Shane: Owner: Hans Maier
Shane: IBAN:
Shane: BIC:
Shane: i wrote this mail to
[email protected] too, can you confirm me?
Hans Maier: its easy what file is the system accepted?!
Hans Maier: if not zip so i can send it again
Shane: Please confirm that you have read above, so that we can proceed further.
Ihr könnt ja noch soviel reden von Schuld verhältnissen usw davon seht ihr weder euer Phone noch das Geld, darum gehts hier. Nicht darum "ja das kannst du doch nicht machen Apple hat keine schuld" oh man...