Hallo zusammen, ich habs heute auch noch mal via Mail probiert und leider diese Antwort bekommen:
Als erstes schrieb ich:
Hi at&t Team,
my name is Chris and I am living in germany.
A few years ago I bought an iphone 4 at the apple store in New York
during my visit in the US. When I was back in Germany I tried to use the
iphone but I did not had a carrier signal for it. I realized that I had
bought a locked iphone. Unfortunately I can't activate the iphone or the
at&t sim card from germany and I don't know what my phone number is.
I learned that it is possible to unlock at&t iphones since a few days,
so I want to ask if you could be so kind to make it possible for me to
use my phone with a german provider.
The IMEI of my iphone is *************. If you need any information
concerning the sim card, please let me know so I can provide it to you.
Thank you very much and best regards, Chris
Dann bekam ich erst mal ne Eingangsbestätigung und dann diese Antwort:
Dear Chris,
Thank you for contacting AT&T Customer Care about unlocking your iPhone
(IMEI: **************). I am happy to assist you.
Unfortunately, Non-AT&T Customers are not eligible to have their iPhone
unlocked through AT&T without the proper documentation. AT&T will unlock
an iPhone under the following circumstances: the person requesting the
unlock is a current AT&T customer or a former AT&T customer who can
provide the phone number or account number for the account; the iPhone
was designed for use on AT&T?s network; all contract obligations,
including any term commitment, associated with the device to be unlocked
have been fully satisfied; the iPhone has not been reported lost or
stolen. Also, current customer accounts must be in good standing with no
past-due amount or unpaid balance and has been active for at least sixty
(60) days. Former customer account may be eligible for unlocking so long
as they owe AT&T no Early Termination Fee or other unpaid balance. AT&T
will unlock an iPhone for an active and deployed member of the military
who is a current AT&T customer in good standing and is able to provide
AT&T with deployment verification; and a person who purchased the iPhone
from an authorized location at the 'no commitment' price and can provide
proof of purchase.
For questions regarding AT&T?s wireless service and iPhone, please
contact AT&T Customer Care at (800) 331-0500 or dial our International
Customer Care department at +1 916 843 4685 when calling from outside of
the US.
We thank you for your continued business.
Thank you for contacting AT&T Mobility. We appreciate your business.
Sincerely,
Jon Horn
AT&T
Online Customer Care Professional
In einer sehr alten Email fand ich die original Handynummer vom AT&T vertrag, dies schieb ich dann...
Dear Jon Horn,
i was looking for my AT&T number during the time in US again and i found
it in an old email
my AT&T Phone number was: +1 (***) ***-****
If you need any information concerning the sim card, please let me know
so I can provide it to you.
Thank you for the best wireless in US and your support,
Yours Sincerely,
Chris
Dann bekam ich diese Antwort:
Dear Chris,
AT&T will unlock an iPhone under the following circumstances:
?the individual requesting the unlock is a current AT&T customer or a
former AT&T customer who can provide the phone number or account number
for the account;
?the iPhone was designed for use on AT&T?s network;
?all contract obligations, including any term commitment, associated
with the device to be unlocked have been fully satisfied;
?the iPhone has not been reported lost or stolen
In addition, current customer accounts must be in good standing with no
past-due amount or unpaid balance and has been active for at least sixty
(60) days. Former customer account may be eligible for unlocking as long
as they do not owe AT&T an Early Termination Fee or other unpaid
balance.
AT&T will also unlock an iPhone for an active and deployed member of the
military who is a current AT&T customer in good standing and is able to
provide AT&T with deployment verification; and a person who purchased
the iPhone from an authorized location at the 'no commitment' price and
can provide proof of purchase.
We realize that there are many choices in the wireless market, and we
thank you for choosing AT&T!
Sincerely
Was soll ich nun machen? Auch anrufen? Noch andere Ideen?
Ich dachte wenn den die echte AT&T Handynummer haben dürfen die das machen?
Grüßle Chris